With the likes of LBC, GrabExpress, and Lalamove dominating the courier services market in the Philippines, there's another promising yet underrated online delivery platform you might not have heard of—the Transportify app.
Transportify differentiates itself from other logistics companies by offering a broad selection of vehicles built for heavy-duty deliveries at affordable rates. Whether you're a small business owner who needs to deliver products to customers or someone moving to a new home or buying furniture and appliances, there's a suitable vehicle you can book through the Transportify app.
Here's everything you need to know about Transportify app features, services, and rates in the Philippines.
What is Transportify?
Transportify[1] is an app-based trucking logistics company that provides on-demand, same-day, and door-to-door pick-up and delivery services in Metro Manila and Luzon. Launched in the Philippines in 2016, Transportify also operates in Thailand and Indonesia under Deliveree Group.
Transportify App Features
Through the Transportify web app or mobile app, individuals and businesses can book and manage deliveries of goods, cargo, merchandise, and more. Various features in the app make it easy and convenient for customers to do so.
1. Real-Time Transportify Tracking
Using Global Positioning System (GPS) technology, the app allows live tracking of the whereabouts of the vehicle they booked for delivery from when the driver accepts the booking until the goods reach their destination. This Transportify tracking feature shows real-time ETAs (estimated time of arrival), so customers know when to expect the driver to arrive at their location for pickup and when the item will be delivered.
2. Flexible Booking Schedules
You have three delivery scheduling options to choose from in the app. Either you book an immediate delivery or schedule it for later.
- Quick - Request a delivery now or in the next hour.
- Schedule - Pre-schedule your delivery for up to 14 days ahead.
- Full day - Book a van or truck rental service at a fixed price for 10 hours (can be extended to 16 hours for an extra fee) in one day with unlimited distance and destinations within the 40-km radius of your pickup address.
3. Multiple Drop-Offs and Route Optimization
With the Transportify app, you can add as many as 15 destinations to a single booking to maximize the delivery of goods to different places. There's also a route optimization feature that helps you reduce delivery cost and time by identifying the shortest route for delivery with multiple drop-offs.
Read more: 20 Courier Services in the Philippines You Can Rely On
4. 24/7 Live Customer Service
Unlike other delivery apps in the Philippines, Transportify has a working in-app live chat feature that lets users ask questions, report issues or concerns, file a complaint, or cancel a booking and get immediate response and resolution with the help of an agent.
5. Chat with Driver
When you've booked a delivery, you may call or chat with your driver and vice versa using the Transportify app for questions and urgent instructions.
Transportify Delivery Services in the Philippines
Specializing in cargo trucking service, Transportify has a wide selection of vehicle fleets to accommodate different delivery needs. Vehicle selection ranges from hatchbacks to 10-wheeler wing truck vans, though no motorcycle option is available on the app.
Here are the various vehicle types you can book through the Transportify app.
Economy
The smallest and cheapest among the Transportify fleet, the Economy option consists of hatchbacks and sedans. For moving bigger and heavier cargoes, you can upgrade to Economy Extra Space that allows the booking of an SUV or MPV.
The Economy is ideal to book for small, delicate, and/or perishable items such as food, groceries, multi-tiered cakes, flower bouquets, glassware, small appliances, and small furniture.
L300 or Van
Tranportify's delivery vans for rent consist of the Mitsubishi L300, Toyota Hiace, Hyundai H-100, and Nissan Urvan, which are all capable of transporting medium-sized to large cargoes that can't fit in Economy vehicles.
This makes the L300/van option suitable for small and medium businesses that need to deliver products to customers, as well as individuals moving their appliances, furniture, and other household items to their new home.
Among the items that delivery vans can transport are medium-sized appliances, small and few pieces of furniture, IT equipment, large groceries, sacks of rice, and boxes of canned goods.
Closed Van
Another logistics solution for businesses is the Closed Van option consisting of 4-wheeler or 6-wheeler closed van trucks that can carry large bulk items. Cargoes that can fit in a closed van includes furniture, appliances (e.g., refrigerators, washing machines, TV sets, etc.), gym equipment, and other merchandise products.
Pickup Truck
Need a truck delivery service for your home construction or renovation project? With the large open space in its truck bed, the Pickup Truck option is perfect to book for lipat-bahay services and transporting construction materials and agricultural products.
Reefer Truck
A reefer truck is a refrigerated closed van capable of transporting chilled and frozen goods that require cold temperatures to maintain quality and freshness. These perishable goods include frozen meat, seafood, fruits, vegetables, dairy products, pharmaceuticals, and cosmetics.
The temperature of Reefer Truck's cargo box is set up to 1°C. You can request lower temperatures (0°C to -20°C) by choosing "Frozen" as an additional service.
Also, booking a reefer truck via the Transportify app must be made at least 24 hours in advance.
Mini Dump Truck
The Mini Dump Truck is used for hauling and delivery of construction materials, aggregates (e.g., sand, gravel, etc.), and debris. Transportify requires a 6-hour booking lead time for this type of truck.
6-Wheeler Forward Truck
Longer than a closed van and smaller than a 10-wheeler wing van, the 6-Wheeler Forward Truck has the right cargo capacity for bulk deliveries of goods. This truck delivery service must be booked at least 12 hours ahead.
Long Pickup Truck
For moving high-volume cargoes, Transportify's Long Pickup Truck does the job. This vehicle can accommodate wholesale products, sacks of rice, bags of cement, textile, clothing, and footwear. Booking a Long Pickup Truck must be made at least 6 hours in advance.
10-Wheeler Wing Van
The biggest delivery truck in Transportify's vehicle fleet is the 10-Wheeler Wing Van with a cargo box that opens like wings for easy loading and unloading of huge quantities and volumes of goods up to 15 tons. Such a large capacity enables this truck to transport large furniture, appliances, chemicals stored in big containers or tanks, and supplies for delivery to retail stores and consumers.
Booking a 10-wheeler wing van through the Transportify app should be made at least 6 hours in advance.
Extra Transportify Delivery Services
When you book a Transportify vehicle for rent, these standard add-on services are provided for free:
- Driver's fee
- Fuel cost
- *Loading of cargo at pick-up
- *Unloading at every drop-off
- 24/7 customer service support for delivery fulfillment
- One extra helper (for pickup truck, closed van, reefer truck, long pickup truck, mini dump truck, and 10w wing van)
*Note: Cargo loading and unloading services are limited to 15 meters from the vehicle for the economy, L300/van, pickup truck, closed van, long pickup truck, and 10w wing van.
Transportify also offers other additional services for a fee. When booking through the app, for example, you may select either "Special Help from Driver" or “Extra Helper” to help in loading and unloading heavy items.
Transportify COD and POD Return Services
The Cash on Delivery (COD) and Proof of Delivery (POD) return services are offered exclusively to Transportify's Business Program clients.
With the Transportify COD service, the driver will collect cash or check payment from each customer upon delivery of the order and deposit it to the nearest remittance center. The amount will then be transferred to the client's account.
Meanwhile, through the Transportify POD return service, the client hands the delivery receipt to the driver upon pick-up, and the driver will have the receiver sign the receipt upon successful delivery. The client will receive the copy of the delivery receipt within seven days after booking.
Business Program clients may choose between POD service only and both the COD and POD services.
Back to the main article: 20 Courier Services in the Philippines You Can Rely On
How Transportify App Works
Transportify works like other same-day delivery courier apps such as GrabExpress and Lalamove. Just visit the Transportify web app (or download the mobile app on your smartphone), create an account, log in to it, book a vehicle of your choice, and track its location until the delivery is completed.
Unlike LBC Express and J&T Express, there's no need to visit a branch to request delivery service. Everything is done in-app. You can book deliveries anytime and anywhere—even in the comfort of your home.
How to Register for a Transportify Account
It's easy and quick to create your account on the Transportify app. Here's how:
- Go to the Transportify web app or download the mobile app via Google Play or App Store[2].
- Click the Sign Up button (On the mobile app, tap the three horizontal lines on the upper left corner of the screen to find the Sign Up button).
- Fill out the online form and click the Create Account button. An easier registration method is to sign up using your Facebook or Google account. Simply click the appropriate button.
How to Book a Transportify Service
- Access the Transportify app on your smartphone or desktop computer.
- Log in to your account.
- Select a vehicle type and delivery time (Quick/Schedule/Full Day).
- Enter your pick-up and drop-off locations. Tap the Next button.
- Select any additional service you want to avail of. Tap the Next button.
- The price breakdown and delivery details will appear. If everything is good, tap the Confirm Booking button.
- Once the app matches you with a nearby driver, you can use the Transportify tracking feature to monitor the driver's location. Usually, a driver arrives at the pick-up point within 60 to 75 minutes.
Transportify Rates
Transportify claims that its market price is 40% lower than other courier services. Its pricing model allows it to negotiate rates with trucking companies in the Philippines and reduce operational costs. Thus, Transportify is able to offer cheaper rates to customers.
Unlike traditional trucking services that charge fixed delivery fees ranging from PHP 10,000 to PHP 50,000 plus handling fees, taxes, and other extra fees, Transportify charges only a small base price plus fee for the distance traveled and additional services availed.
Here are tables showing Transportify fees for different services.
Transportify Shipping Rates
Transportify Rates for Extra Services
Transportify Extra Wait Time Fees
Transportify customers pay an extra wait time fee for every hour or half an hour beyond the first 60 minutes that the driver spends waiting during pick-up or delivery.
Transportify COD and POD Service Fees
Read more related articles:
- Complete Guide to Lalamove Delivery Services and Rates in the Philippines
- LBC Express: Your Guide to Shipping and Other LBC Services
- J&T Express Guide to Shipping and Tracking Packages in the Philippines
- Guide to JRS Express Services, Rates, and More
FAQs About Transportify
1. Does Transportify deliver on Sundays and holidays?
Yes. Transportify vehicles are available 24/7 for pick-up and delivery on weekends and even during the holidays.
2. Where does Transportify deliver?
Transportify delivers to and from Metro Manila and most cities and provinces all over Luzon. Its pick-up service coverage includes Metro Manila, North Luzon, Central Luzon, and South Luzon. Delivery service area covers the entire Luzon, including the Bicol region.
To know if Transportify supports pick-up and delivery to your required locations, use the Address Checker tool on its website[3].
3. Which is better: Lalamove or Transportify?
The better courier service to use depends on the size and volume of goods you need to deliver.
For small items that can fit in a motorcycle, your only choice is Lalamove because Transportify has no motorcycles in its vehicle fleet. Other couriers like GrabExpress, Angkas, and Mr. Speedy also offer delivery services via motorcycle.
But for transporting larger and heavier cargoes, Transportify is the better choice because of its greater selection of delivery vans and trucks with a wide range of cargo size and weight capacities. It also covers a wider service area (most of Luzon) than Lalamove, which delivers only within Metro Manila and nearby provinces.
When it comes to delivery fees and additional service fees, Transportify rates are generally cheaper than Lalamove rates.
Transportify also provides a better customer service experience across its different channels. There's a 24/7 in-app live chat feature you may use anytime you have a delivery issue. Sometimes, a customer support agent will call you to check in on you and your driver, especially during bad traffic conditions. Its customer service team is also quick to respond to inquiries on the Transportify Facebook page.
4. Can Transportify deliver pets?
No. Transportify does not allow the transporting of live animals such as pets (dogs, cats, birds, fish, etc.), pigs, and poultry that require a different special type of delivery vehicle. The online delivery platform can accommodate only non-living things, including pet items like cages, carriers, and crates.
Other prohibited items you can't deliver via Transportify include cash (regardless of currency), flammable gases and fuels like LPG tanks, fake/counterfeit goods, counterfeit/unregistered medicines, and other illegal and dangerous items.
Final Thoughts
Transportify can be the best courier for your specific personal or business delivery needs. But, of course, to ensure that you'll be getting the best service and price, it's still recommended to compare the features and rates of Transportify versus other delivery service providers in the Philippines.
Sources:
- [1] Transportify Philippines website
- [2] Transportify web app | Mobile app (Android/iOS)
- [3] Transportify Service Area Checker
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